RIGHT OF CANCELLATION
The United Kingdom’s Consumer Contract Regulations (June 2014) provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us to relax@sensesofsiam.co.uk with details of your cancellation. If you have already received the product(s), you must carefully repackage and return the new, unopened and unused product(s) to us at the returns address: Senses Of Siam, 10 The Courtyard Centre, Middleton Hall, Tamworth, B78 2AE. Until you have returned the product(s) to us, including any Free Product(s) included with your order , you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled product(s) once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.
DAMAGED GOODS
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 01827-286888 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.